Our approach

Because our products are packaged food items, we're unable to accept returns simply due to a change of mind once an order has shipped. That said, we stand behind the quality of what we send out — if something arrives damaged, spoiled, or wrong, we'll make it right.

Cancelling an order

• You can cancel your order any time before it has been dispatched by messaging us on WhatsApp with your order ID.
• If payment has already been made and the order hasn't shipped yet, we'll issue a full refund to your original payment method.
• Once an order has been packed and handed over for delivery (Porter or courier), it can no longer be cancelled.

Damaged, spoiled, or incorrect items

If your order arrives damaged, leaking, spoiled, or if you've received the wrong item:

• Contact us on WhatsApp within 48 hours of delivery.
• Please share clear photos (and a short video, if the packaging is damaged) along with your order ID — this helps us resolve it quickly and also helps us improve our packaging.
• Once verified, we'll offer a replacement of the item at no extra cost, or a full refund to your original payment method, whichever you prefer.

What isn't covered

• Change of mind after an order has been dispatched
• Minor natural variation in taste, texture, colour, or fill level typical of small-batch, handmade food products
• Delays caused by the courier partner, incorrect address details provided by the customer, or events outside our control

Refund timelines

Approved refunds are processed to your original payment method within 5–7 business days of approval. Depending on your bank or payment provider, it may take a few additional days for the refund to reflect in your account.

Contact us

To request a cancellation, replacement, or refund, message us with your order ID: