Cronch and Co. ("we", "us", "our") makes and sells small-batch chilli crisp and related food products. This Privacy Policy explains what personal information we collect when you place an order through our order form or WhatsApp, how we use it, and how we protect it.
When you place an order, we collect:
When you pay us online, payment is processed directly by our payment partner, Razorpay. We do not collect or store your card, UPI, or bank account details on our own systems — Razorpay handles this in line with its own security standards and Privacy Policy.
We do not use your information for anything beyond running and fulfilling your order, and we do not send marketing messages unless you've asked us to.
We share the minimum information necessary with:
We do not sell, rent, or trade your personal information to any third party for marketing or any other purpose.
Order details you submit are used to process your order and are kept only as long as reasonably needed for order fulfilment, accounting, and customer support. We take reasonable measures to protect your information, but no method of storage or transmission over the internet is 100% secure.
You can ask us to update or delete the personal information we hold about you at any time by writing to us using the contact details below. Providing your email address is always optional.
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest revision.
If you have any questions about this Privacy Policy or how your information is handled, please reach out: